Last Updated: February 2026

Thank you for choosing CROPTIVA. Please review the following terms and conditions of our Limited Product Warranty.

 

Warranty Duration

Coverage begins on the original date of purchase and remains valid for:

• Three (3) years for all CROPTIVA Controllers and Devices

• One (1) year for all Sensors and including Probes

 

This warranty applies only to products purchased through authorized Croptiva dealers or directly from us. Warranty coverage ends if the product is sold or transferred to another party.

 

What’s Covered

This warranty covers defects in materials or workmanship that existed at the time of purchase and arise under normal operating conditions. If a defect is confirmed within the warranty period, CROPTIVA will, at its discretion:

• Repair the product using new or refurbished parts

• Replace the product or any non-repairable part with a functionally equivalent substitute

 

If a specific part is discontinued or unavailable, a comparable replacement will be provided.

 

What’s Not Covered

CROPTIVA is not responsible for repair or replacement costs resulting from:

1. Accidental damage, misuse, neglect, or improper handling not aligned with CROPTIVA instructions

2. Installation or assembly not performed according to CROPTIVA guidelines

3. Damage from external sources (e.g., shipping, weather)

4. Unauthorized repairs or modifications

5. Altered or missing serial numbers

 

Warranty Scope

CROPTIVA guarantees that the mechanical and electronic components of its products are free from defects in materials and workmanship under normal use for the specified warranty period. If a defect arises and is not due to misuse or user error, CROPTIVA will repair or replace the product at its discretion.

*If a full replacement is issued, the warranty for the replacement product will continue for the remainder of the original warranty period.

Third-Party Hardware Disclaimer

CROPTIVA disclaims all liability—express or implied—for third-party hardware compatibility or performance. While we strive to ensure our products work with third-party systems, we cannot guarantee functionality due to changes, updates, or modifications made by third-party manufacturers.

 

Limitation of Liability

To the maximum extent permitted by law, Croptiva shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability under this warranty shall not exceed the original purchase price of the product.

To Request Warranty Service

To request warranty service, please email CROPTIVA at support@croptiva.com. Describe the problem, include any details that might be helpful, provide the serial number and product. Pictures and/or the receipt may be required. Contact Croptiva prior to returning any product to us.